Entrusted Van Lines LLC

Deserves negative stars. Company practices predatory tactics. Will get you to book with unbelievably (too good to be true - and was not true!) low price, require a down payment via bank ACH transfer so that you can't dispute via credit card, claim they will match you with a "reputable" local carrier, then keep your money even if that local carrier charges considerably more than quote, or cancels the pickup due to carrier's inability to securely pack/crate a valued object (as specified and detailed and confirmed in advance in writing and verbally per contract). Entrusted kept our $2300 deposit for doing nothing but estimating. Do NOT trust "Entrusted" with your valuable items.

Move size: 3 Bedroom Home Service cost: $2384

This company is the most unprofessional company I have ever dealt with in my life. First they charged me way over what I was quoted whatever moving is expensive, but then they kept adding more and more charges. Well when the movers came they alerted me they could not set my beds up because half the frame was missing. Well after starting to unpack I realized half my stuff was missing, 2 mirrors, my bed frames, boxes with a lot in them, tables (3),pictures and much more I made a claim and lost items came out to about $3700. They replied that they were very sorry but sometimes when moving items can be lost. They offered me $75 for the lost items based off the “insurance” I had purchased. Which I did not even get that specific one. They replied with sorry the case is closed we will mail you your check. Fine whatever the items I’ll eventually replaced, but I paid for a service (a lot) and didn’t even receive the service paid for!!! I advise you just move your stuff alone with a uhaul truck and pay people to unload and load it for you moving companies are horrible this one being the worst.

Move size: 2 Bedroom Home Service cost: $54000

Do NOT work with this company! Entrusted Van Lines betrayed our trust and failed to move our family furniture safely from Baton Rouge, LA to Richmond, VA safely. When we made our contract we were assigned a representative who promised to foresee all the steps of the process. After we paid their deposit, they never followed up. They did not choose reliable contractors. On the pick-up, we were told to pay $700 extra. After talking to the movers for hours, they finally dropped the extra. The customer service was not helpful and our representative never got back to our call and texts. We were very concerned about our furniture and sent a detailed feedback to the customer service and the support unit. After 8 days, we got no call, no response. Today, they delivered our furniture. We are missing several items and some of our furniture is severely damaged such as the legs broken off of a chest of drawers and a wooden table snapped in half. They had one job: to carry our stuff safely and they failed it so badly. All the stress we have gone through in the last 10 days is inexplicable. We will never work with this company again. We would not recommend anyone to use this service. Our rating is "0".

Move size: 1 Bedroom Home Service cost: $2566

This is a disgusting and evil company that preys on people who don't understand how the moving industry works. They will take and keep up to a 50% deposit and farm you off to the cheapest company possible if they can find a company whos willing to pick you up. They are so terrible they have to change their company name every 6 months and keep several on the back burner. Most recently they were New Horizon moving and storage. These people need to be taken down and thrown in jail. Look into the names WORLDWIDE NOMINEE LLC , CORPORATE CREATIONS NETWORK, INC ,they all go back to here: Computershare Governance Services Inc. 100 Beard Sawmill Road. Shelton, CT 06484 .

You've destroyed enough families

Move size: 1 Bedroom Home Service cost: $7853

They gave me an estimate of $3,800 and they charged me an extra $2,600. They claimed it would be an extra $2,000 to take my box spring and bed frame, so that had to be left behind.

They refused to give me any indication of what day my furniture was to arrive, despite the fact that I had to schedule travel around it, and despite their promise of 7 days' notice. Every time I called, they gave me different info, and sometimes were downright rude. "What's your name?" "I'm not telling you." "Can I speak to a manager?" "I am the manager."

When they showed up, they demanded an extra $600 just because I was on the fifth floor, not the first. They ruined my chair and loveseat and significantly gouged my heirloom mahogany bookcase. All of my boxes arrived in very poor, beat up condition.

Don't believe the 5-star reviews here--they are obviously faked. Hoping to save someone from my fate!

Move size: 2 Bedroom Home Service cost: $7000

Entrusted contracted me out to a moving company called Sam and Sons. Sam and sons have not delivered my items and I have filled a police report. Police officer in North Alrlington says there are MULTIPLE reports about this company and furniture being stollen and not delivered. Entrusted man on their “888-506-3235” number is beyond rude and started to swear at me when I asked for a refund ( least they could do as all of my belongings are gone ). Don’t use Entrusted or Sam and Sons.

Move size: 1 Bedroom Home Service cost: $5000

Initially Entrusted was professional, Attentive and nice, returned your calls, however once they receive your deposit you are no longer able to contact anyone at this company. Emails are returned stating not found, the numbers are either voicemail or wrong, the customer service number once answered as a voicemail, however the closer to my date the number was saying disconnected. I had a friend call the same number she got an answer as if a person would be with her in a minute but continued to get the same message until the phone up hung up. Here are my details:I contacted EntrustedVanLines on 9/22/2022 I requested a move date of November 28-29, 2022, Vincent stated I can contact him anytime, I paid my deposit of $1149, once I paid the deposit

Entrusted Van Lines sent me an email from their operations manager Danielle I would receive a call on 11/22/2022 at 4:00pm to discuss the logistics of the move. Well the call never came. I called them at 4:10pm to receive only a voicemail, and eventually the customer service line started saying disconnected. Today is 12/3/2022, I had to rent a uhaul to move from Indiana to Nevada. As of today 12/3/2022 still no contact with Entrusted Van Lines. I deserve my money back and I encourage anyone reading this do not trust them, read all reviews on Google, BBB you will see there is a trend and this company is not legitmate.

Move size: 1 Bedroom Home Service cost: $2900

First, Vince based my move on a 5x10 storage unit. What I didn’t know is that is actually 500 CF, but he based the original estimate on 350 CF, causing the quote to go up by $2k during the QA call. That should have been my first red flag. If he based it on 500 CF. I would have gone with PODS, like I was originally planning to do, and Vince knew that.

Vince also said that I was planning my move far enough in advance so that my desired delivery date would be no problem. After my items were picked up, I was told by the dispatcher they had 10 days from my first available date, which is 9/1. I was hoping for delivery on the 2nd or 3rd. I’m sure you can do the math. I was told Great American would be contacting me about the move, but they subcontracted to Nationwide... second red flag.

At the time of pick up, the driver padded the inventory list, and I was contacted the next day about an ADDITIONAL $2k being added to the total. I take responsibility for not reviewing the list more carefully, but what reputable company takes advantage of people like that?! At this point, all I wanted was to get my stuff back! That’s when I started speaking to Connor, then Danielle, then anyone who would answer the phone. In not one of those dozen or so conversations did I get any answers except “let me reach out and I’ll call you back”. No one was able to figure out that Great American subcontracted Nationwide, and I was actually accused of double booking my move!

On 8/27, I reached out to a Great American Movers (not the same one contracted by Entrusted), and he was nice enough to look up the DOT # for me and provide an alternate # for Nationwide. That is the only reason I was able to track down the dispatcher. Why couldn’t Entrusted do that?

Fast forward to the delivery date. Three items were missing, including 2 large boxes containing irreplaceable items. There were also numerous broken items. I was given a claims company to contact, but they didn't handle claims for Nationwide, so I had to track down the correct company on my own. Once again Entrusted was useless.

Move size: Studio Service cost: $6752