Entrusted Van Lines LLC

Deserves negative stars. Company practices predatory tactics. Will get you to book with unbelievably (too good to be true - and was not true!) low price, require a down payment via bank ACH transfer so that you can't dispute via credit card, claim they will match you with a "reputable" local carrier, then keep your money even if that local carrier charges considerably more than quote, or cancels the pickup due to carrier's inability to securely pack/crate a valued object (as specified and detailed and confirmed in advance in writing and verbally per contract). Entrusted kept our $2300 deposit for doing nothing but estimating. Do NOT trust "Entrusted" with your valuable items.

Move size: 3 Bedroom Home Service cost: $2384

Do NOT work with this company! Entrusted Van Lines betrayed our trust and failed to move our family furniture safely from Baton Rouge, LA to Richmond, VA safely. When we made our contract we were assigned a representative who promised to foresee all the steps of the process. After we paid their deposit, they never followed up. They did not choose reliable contractors. On the pick-up, we were told to pay $700 extra. After talking to the movers for hours, they finally dropped the extra. The customer service was not helpful and our representative never got back to our call and texts. We were very concerned about our furniture and sent a detailed feedback to the customer service and the support unit. After 8 days, we got no call, no response. Today, they delivered our furniture. We are missing several items and some of our furniture is severely damaged such as the legs broken off of a chest of drawers and a wooden table snapped in half. They had one job: to carry our stuff safely and they failed it so badly. All the stress we have gone through in the last 10 days is inexplicable. We will never work with this company again. We would not recommend anyone to use this service. Our rating is "0".

Move size: 1 Bedroom Home Service cost: $2566

They gave me an estimate of $3,800 and they charged me an extra $2,600. They claimed it would be an extra $2,000 to take my box spring and bed frame, so that had to be left behind.

They refused to give me any indication of what day my furniture was to arrive, despite the fact that I had to schedule travel around it, and despite their promise of 7 days' notice. Every time I called, they gave me different info, and sometimes were downright rude. "What's your name?" "I'm not telling you." "Can I speak to a manager?" "I am the manager."

When they showed up, they demanded an extra $600 just because I was on the fifth floor, not the first. They ruined my chair and loveseat and significantly gouged my heirloom mahogany bookcase. All of my boxes arrived in very poor, beat up condition.

Don't believe the 5-star reviews here--they are obviously faked. Hoping to save someone from my fate!

Move size: 2 Bedroom Home Service cost: $7000

This company is the most unprofessional company I have ever dealt with in my life. First they charged me way over what I was quoted whatever moving is expensive, but then they kept adding more and more charges. Well when the movers came they alerted me they could not set my beds up because half the frame was missing. Well after starting to unpack I realized half my stuff was missing, 2 mirrors, my bed frames, boxes with a lot in them, tables (3),pictures and much more I made a claim and lost items came out to about $3700. They replied that they were very sorry but sometimes when moving items can be lost. They offered me $75 for the lost items based off the “insurance” I had purchased. Which I did not even get that specific one. They replied with sorry the case is closed we will mail you your check. Fine whatever the items I’ll eventually replaced, but I paid for a service (a lot) and didn’t even receive the service paid for!!! I advise you just move your stuff alone with a uhaul truck and pay people to unload and load it for you moving companies are horrible this one being the worst.

Move size: 2 Bedroom Home Service cost: $54000

This is a disgusting and evil company that preys on people who don't understand how the moving industry works. They will take and keep up to a 50% deposit and farm you off to the cheapest company possible if they can find a company whos willing to pick you up. They are so terrible they have to change their company name every 6 months and keep several on the back burner. Most recently they were New Horizon moving and storage. These people need to be taken down and thrown in jail. Look into the names WORLDWIDE NOMINEE LLC , CORPORATE CREATIONS NETWORK, INC ,they all go back to here: Computershare Governance Services Inc. 100 Beard Sawmill Road. Shelton, CT 06484 .

You've destroyed enough families

Move size: 1 Bedroom Home Service cost: $7853

Initially Entrusted was professional, Attentive and nice, returned your calls, however once they receive your deposit you are no longer able to contact anyone at this company. Emails are returned stating not found, the numbers are either voicemail or wrong, the customer service number once answered as a voicemail, however the closer to my date the number was saying disconnected. I had a friend call the same number she got an answer as if a person would be with her in a minute but continued to get the same message until the phone up hung up. Here are my details:I contacted EntrustedVanLines on 9/22/2022 I requested a move date of November 28-29, 2022, Vincent stated I can contact him anytime, I paid my deposit of $1149, once I paid the deposit

Entrusted Van Lines sent me an email from their operations manager Danielle I would receive a call on 11/22/2022 at 4:00pm to discuss the logistics of the move. Well the call never came. I called them at 4:10pm to receive only a voicemail, and eventually the customer service line started saying disconnected. Today is 12/3/2022, I had to rent a uhaul to move from Indiana to Nevada. As of today 12/3/2022 still no contact with Entrusted Van Lines. I deserve my money back and I encourage anyone reading this do not trust them, read all reviews on Google, BBB you will see there is a trend and this company is not legitmate.

Move size: 1 Bedroom Home Service cost: $2900

Entrusted contracted me out to a moving company called Sam and Sons. Sam and sons have not delivered my items and I have filled a police report. Police officer in North Alrlington says there are MULTIPLE reports about this company and furniture being stollen and not delivered. Entrusted man on their “888-506-3235” number is beyond rude and started to swear at me when I asked for a refund ( least they could do as all of my belongings are gone ). Don’t use Entrusted or Sam and Sons.

Move size: 1 Bedroom Home Service cost: $5000

If you are moving to a new state, DO NOT use this company! After estimate and verification of pick up were set, the movers didn't show up until 9 at night and they were supposed to be there between 8-12. I called 4 times to find out what was going on, no one could tell me anything and I had absolutely no call back. It wasn't even Entrusted Van Lines that showed up to move and I was charged even more than the original agreement. What a completely HORRIBLE experience and a scam. I would have never used this company if I knew that were going to sublet my move!! RIDICULOUS!!! If I could give 0 stars, I would.

Move size: 1 Bedroom Home Service cost: $3200

This company is a complete scam. Vincent was my original contact. Great sales person. Sold me out of $2800. They set me up with a company that said on the DOT website they had a fleet of 1 vehicle and had about 30 complaints of holding items hostage. When I tried calling their dispatch contact person, Lisa, someone named Grace answered the phone and sounded stoned and confused. She had no idea what was going on and when I said I got her number from a dispatch email she said “that’s so weird” before she finally remembered that it was her turn on the scam train that day and was able to look up my account. I texted one phone number once and they replied from a different phone number. One of the peoples numbers I googled and is associated with a drug and alcohol rehab center. This place is just a joke. There’s a special level in hell for people like this.

Move size: 4+ Bedroom Home Service cost: $2800